Refund Policy

1. 30-Day Money-Back Guarantee

IPTVTHRIL offers a 30-day money-back guarantee for eligible purchases. If you experience technical issues that our support team cannot resolve, you may request a refund within 30 days of your purchase.

2. Eligible Refund Requests

• The service cannot be activated after working with our support team.
• Technical issues prevent normal use of the service and cannot be resolved.
• You contacted our support team and provided sufficient time for troubleshooting.

3. Refunds Will Not Be Issued For

• Incorrect device setup or unsupported devices.
• Poor internet connection or network problems.
• Failure to follow the installation guide.
• Requests made after the 30-day guarantee period.
• Issues caused by third-party applications or hardware.
• Changing your mind after successfully using the service.

4. Refund Process

1. Contact our support team.
2. Explain the issue in detail.
3. Allow our technicians to troubleshoot the problem.
4. If the issue cannot be resolved, your refund request will be reviewed.
5. Approved refunds will be processed using the original payment method.

5. Refund Processing Time

Once approved, refunds are typically processed within 5 to 10 business days. Processing times may vary depending on your payment provider or bank.

6. Subscription Cancellation

IPTVTHRIL subscriptions do not renew automatically unless otherwise stated. You may choose whether or not to purchase another subscription after your current plan expires.

7. Technical Assistance Before Refund

Most issues can be resolved quickly by our technical support team. Before a refund is considered, customers are encouraged to contact us so we can diagnose and resolve any installation or streaming issues.